What does integrity have to being a customer is already right yes man? Sometimes the customer is wrong. And sometimes you need to fire a customer. He did it in a fine way. Its not like Musk posted to twitter. He just quietly cancelled the order. I would have done the same.
This is someone who pre ordered paying $5000, i guess 2 years back, so that he could get a car ASAP. Canceling a pre order because a customer complained he was kept waiting at a poorly organized launch event? If he was so offended by it he should have organized better launch event. Inviting someone to an event and then giving a poor experience was bad. Blogging about poor experience resulting in his pre order is only tainting reputation of Mr.Musk. No response to the blog would've been a much better response.
The preorder was quite clear it had no guaranteed delievery time. It wasn't like an iPhone that was 3 years late.
I agree to disagree on it being fine to fire a customer. If someone acts like this before they have your product, why give them your product? Nothing good could come of it. If a customer Is rude in their first email to you - don't respond or don't sell them a product. The relationship isn't going to magically get better down the road. Some people are just rude.
It sends a message that the company is more interested in culrivating fanbois than winning customer satisfaction. That's cool as long as there are more fanbois than cars, but at some point the company needs to sell to the larger public, and I for one am spooked a bit. I'll fore Musk as a vendor before he fires me as a customer. When Nissan screws up they apologize and fix my Leaf free, they don't cut me off for hurting their brand image.
