> It would be hard to prove carriers are conspiring to inflate date charges incurred by user error. The placement of the services could just as easily be a ploy to legitimately lure customers in.
I find it more likely that the expensive services are placed up-front to draw in users. They just happen to serve a secondary role by pulling in revenue through accidental usage.
Now, the carriers have to realize that they have all of this extra revenue coming in from accidental usage. They probably all actively choose to ignore it. "Why should we spend the time and effort to change something that will make us less money?"That is the unethical part. If they know that they are profiting off of their customers in such a way, but decide to turn a blind eye to it because the money is 'rolling in,' then they've definitely crossed the line.
I find it more likely that the expensive services are placed up-front to draw in users. They just happen to serve a secondary role by pulling in revenue through accidental usage.
Now, the carriers have to realize that they have all of this extra revenue coming in from accidental usage. They probably all actively choose to ignore it. "Why should we spend the time and effort to change something that will make us less money?" That is the unethical part. If they know that they are profiting off of their customers in such a way, but decide to turn a blind eye to it because the money is 'rolling in,' then they've definitely crossed the line.