Google's culture of automated customer service continues a long tradition of poor people skills, and disdain for feelings and livelihoods, as well as their own reputation. I was contemplating switching from AWS to the Google Cloud, but it's posts like this that remind me that, oh yeah, I myself have been unjustly banned twice from one of their services.

Google cannot be trusted to handle relationships, whether with developers or companies. It's clear that they don't care and that's fine. They have their niche for providing services to those who don't mind the lack of the human touch. Just not for me.