Funny, but I've always thought the 37signals team was bipolar.
On one hand, they're pretty much "our way or the high way" about any support concerns/feature requests.
But, once caught out in public about any issue, they're all over it.
I suggest a very strong dose of self-administered humility for their founders would go a long way. That doesn't mean being un-opinionated; it just means being realistic about human nature and its vagaries as it applies to themselves.
On one hand, they're pretty much "our way or the high way" about any support concerns/feature requests.
But, once caught out in public about any issue, they're all over it.
I suggest a very strong dose of self-administered humility for their founders would go a long way. That doesn't mean being un-opinionated; it just means being realistic about human nature and its vagaries as it applies to themselves.