Question - why did IronPort cancel the contract with their customers if they just got the feature implemented that they seemed to want? Was it a done deal - i.e. they were losing those customers anyways?
Also, survivorship bias much? Two examples --> conclusion? Was nice hearing about those company's histories though, didn't know about the Hotmail thing.
"Instead of Symantec canceling the contract, we went on the offensive and faxed a letter to all of our customers cancelling the contract with THEM [Ed.:SYMANTEC]– a position of strength."
I initially misread that too. He's actually saying they faxed a notice to their customers that they were canceling the contract with Symantec. It's worded poorly.
Also, survivorship bias much? Two examples --> conclusion? Was nice hearing about those company's histories though, didn't know about the Hotmail thing.