NYE 2012 I got caught in the crash that brought down their system and lost all their reservations. The driver who was heading to pick me up at a 1x congestion rate probably got a brand new 5x faire after the system came back up and made an easy decision. A decision that left me in sub freezing temperatures waiting for a car that would never come.
It was my first uber experience and while it hasn't quite been my last, they certainly aren't my favorite choice.
I don't have the email archive available but I seem to recall them taking almost a week to get back to me. I imagine that the crash caused them quite a customer service backlog though. At the end of the day, for leaving me in sub freezing temeratures they gave me a $50 credit.
It was my first uber experience and while it hasn't quite been my last, they certainly aren't my favorite choice.
I don't have the email archive available but I seem to recall them taking almost a week to get back to me. I imagine that the crash caused them quite a customer service backlog though. At the end of the day, for leaving me in sub freezing temeratures they gave me a $50 credit.