If you look at their profile on consumeraffairs.com [1], you'll find a ton of co... | Hacker News

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		unclebucknasty on Sept 27, 2013 \| parent \| context \| favorite \| on: Why can a scam company raise $40 Million Series C ... If you look at their profile on consumeraffairs.com [1], you'll find a ton of complaints about this VIP program on the first page alone. In fact, the company replies repeatedly with a canned response. They are well, well aware of what they are doing. If they do change anything, it will not be because they have been suddenly educated or even found morality. It will be because the sunlight is so bright that they fear for their ability to continue to profit. [1] http://www.consumeraffairs.com/online/justfab.html

danielweber on Sept 27, 2013 [–]

Here's a question:

Upon learning that many of your customers are unhappy and believe themselves to have been tricked into subscribing, do you:

a) change the process, or

b) defend the process?

unclebucknasty on Sept 27, 2013 | [–]

Exactly. The fact that they have devised what appears to be a canned response for the issue is telling.

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