Your suspicion is correct - pretty much the whole process is automated. Errors are frankly much less likely to occur than if you had a human do it.
But to your point, we deal with liability through self-interest and also regulation. In the unlikely event that something went wrong, it'd be just about as harmful to us as it would be to our customer. So we are strongly incentivized to make things right. But if you don't want to rely on that, we have a bond up with San Mateo county for our document preparation license (which I think you can go after). :)
Your suspicion is correct - pretty much the whole process is automated. Errors are frankly much less likely to occur than if you had a human do it.
But to your point, we deal with liability through self-interest and also regulation. In the unlikely event that something went wrong, it'd be just about as harmful to us as it would be to our customer. So we are strongly incentivized to make things right. But if you don't want to rely on that, we have a bond up with San Mateo county for our document preparation license (which I think you can go after). :)