That wasn’t what I meant. I am saying that the reason nobody offers better software is that people don’t want it enough. The average user is a little bit annoyed from time to time but not enough to actually care, so there’s no pressure to change.

I understand what you meant.

  > the reason nobody offers better software is that people don’t want it enough

I wouldn't say that's THE reason, or even a contender. The average user has little agency over what the established tools are. There is no pressure to change the tools because there is no competition. You use what your employer dictates. office and/or gsuite.

Whether or not people 'want it enough' has very little to do with whether something actually occurs.

  > average user is a little bit annoyed from time to time but not enough to actually care

this part is still true.

But this only explains why software used for work is like that. What about software people use privately and where they could chose a different one?

When you go buy a CPU you have twenty different points on the price versus performance curve to choose from, if not more. And they all have roughly the same feature list.

When you buy software to do some task, you have a lot fewer choices, they differ wildly in other features, and it's unclear which ones perform well.