Props to them for actually updating their status page as issues are happening rather than hours later. I was working with claude code and hit an API error, checked the status page and sure enough there was an outage.
This should be a given for any service that others rely on, but sadly this is seldom the case.
Thank you! Opening an incident as soon as user impact begins is one of those instincts you develop after handling major incidents for years as an SRE at Google, and now at Anthropic.
I was also fortunate to be using Claude at that exact moment (for personal reasons), which meant I could immediately see the severity of the outage.
Sweet. Hopefully it is more than instinct but a codified at Anthropic. I.e. a graduate engineer with little experience can assess and raise incident if needed.
As a solo bootstrapped founder, I take my sabbath sundown on Saturday to sundown on Sunday. Sunday evening therefore is generally the start of my work week.
"There's a problem and we already know about it" is so much better than "there's a problem and we don't know about it and/or are hoping it will magically go away and that we won't be embarrassed".
This should be a given for any service that others rely on, but sadly this is seldom the case.