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I think you did a great job of bringing fairly nuanced problems into perspective for a lot of people who take their interactions with their phone/computer/tablet for granted. That is a great skill!

I think an fertile area for investigation would also be 'task specific' interactions. In XDE[1], the thing that got Steve Jobs all excited, the interaction models are different if you're writing code, debugging code, or running an application. There are key things that always work the same way (cut/paste for example) but other things that change based on context.

And echoing some of the sentiment I've read here as well, consistency is a bigger win for the end user than form. By that I mean even a crappy UX is okay if it is consistent in how its crappy. Heard a great talk about Nintendo's design of the 'Mario world' games and how the secret sauce was that Mario physics are consistent, so as a game player if you knew how to use the game mechanics to do one thing, you can guess how to use them to do another thing you've not yet done. Similarly with UX, if the mechanics are consistent then they give you a stepping off point for doing a new thing you haven't done but using mechanics you are already familiar with.

[1] Xerox Development Environment -- This was the environment everyone at Xerox Business Systems used when working on the Xerox Star desktop publishing workstation.





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