Based on California’s Automatic Renewal Law and contract principles, what you’ve described raises serious concerns:
In California, companies must provide clear written notice of any material change to renewal terms and obtain consent before billing under new terms. Changing pricing from a staff-only basis to billing every user—without a new contract or notice—appears inconsistent with that law.
Telling you to ignore invoices, then demanding immediate payment with a threat of total service shutoff, could be construed as coercive and in bad faith.
Recommendations:
Put everything in writing. Send Salesforce/Slack a formal letter citing Cal. Bus. & Prof. Code §§ 17600–17606 (Automatic Renewal Law) and demanding they extend service during resolution.
Request a 90-day transition period to migrate, framed as reasonable and legally necessary under consumer protection standards.
Escalate to Salesforce legal/compliance. If necessary, copy the California Attorney General’s consumer protection unit.
Preserve evidence. Save all communications, invoices, and contract copies.
This doesn’t mean you should stop negotiating, but you have a strong basis to demand more time and push back on the sudden payment demand.
In California, companies must provide clear written notice of any material change to renewal terms and obtain consent before billing under new terms. Changing pricing from a staff-only basis to billing every user—without a new contract or notice—appears inconsistent with that law.
Telling you to ignore invoices, then demanding immediate payment with a threat of total service shutoff, could be construed as coercive and in bad faith.
Recommendations:
Put everything in writing. Send Salesforce/Slack a formal letter citing Cal. Bus. & Prof. Code §§ 17600–17606 (Automatic Renewal Law) and demanding they extend service during resolution.
Request a 90-day transition period to migrate, framed as reasonable and legally necessary under consumer protection standards.
Escalate to Salesforce legal/compliance. If necessary, copy the California Attorney General’s consumer protection unit.
Preserve evidence. Save all communications, invoices, and contract copies.
This doesn’t mean you should stop negotiating, but you have a strong basis to demand more time and push back on the sudden payment demand.