Once your CS is offshore and you don’t control it, the vetting process is a formality and doesn’t actually have to be anything more that a compliance process.

Having worked in call centres where strict compliance and security was critical, the reality is that doing things properly is expensive.

Good background checks are expensive. I am paying for it to make sure things turn out well.

I'm sure there are organizations and outsourcing companies that skip it or treat it purely as a formality. I don't do that with my clients.

They want to make sure someone is going to do it, do it right, and make everyone looks good so they can continue fleecing.