Yes. Not doing things that are hard because they’re being greedy, and don’t want to cap the amount people can be charged.

The problem is technically solvable, it’s good for customers.

All you need to do is prioritise actually doing it.

In what stupid world do we pretend this is somehow good for consumers? Racking up thousands of dollars in bills?

It’s just the status quo.

They’re not not fixing it because it’s hard; that’s just the convenient excuse; they’re not fixing it because they don’t want to.