Imo the return policies have gotten out of hand and are negatively affecting many shoppers (by necessarily having increased prices), while the return scammers like this proliferate.
It’s ridiculous that you are able to buy a mattress online, and have a _year_ to sleep on it and then just return it for free. How much cheaper would this all be if returns weren’t priced in.
I know someone from work that during covid bought a desk and used it for a year, returned it after 364 days for full refund, then immediately bought another, and then returned that again whenever offices opened up again. And he absolutely could afford the desk. And apart from ethical arguments, there’s not much to argue since he followed all the policy rules, and ended up with 2 years of completely free desk usage so a net win for him.
I don’t think there should be any “return for no reason” policies, or if there are there should be very high restocking fees. Only if the item is completely broken / unusable should there be returns. And something like a diaper shouldn’t even be returnable.
I know someone from work that during covid bought a desk and used it for a year, returned it after 364 days for full refund, then immediately bought another, and then returned that again whenever offices opened up again. And he absolutely could afford the desk. And apart from ethical arguments, there’s not much to argue since he followed all the policy rules, and ended up with 2 years of completely free desk usage so a net win for him.
I don’t think there should be any “return for no reason” policies, or if there are there should be very high restocking fees. Only if the item is completely broken / unusable should there be returns. And something like a diaper shouldn’t even be returnable.