"You mess with my customers"? So, pastie.org was asking for it by hosting a free-form data pasting site? Again, this is you acting like pastie.org is the one at fault and is responsible for a bunch of idiots deciding to saturate the line.
It seems as though you're skewing the issue here. And I think the real issue has nothing to do with whether pastie.org was a paying customer. I'd be interested to know if RM would do the same thing if there was no sponsorship arrangement and it was paying regular bills. My hypothesis is they'd throw them under that same bus -- and that's really what this comes down to. It's hard to be sympathetic with a company that gives up on its customers (paying or not) after "9 hours". Given that they had been hosted for 3 years prior, a night of DDoSing seems like a really isolated incident, and no reason to drop them permanently. Of course, we don't know if there were other DDoSes, but given that wrecked was so eager to share the piracy concerns and didn't mention any other DDoSes, I don't think there are any.
Imagine for a moment that your million-dollar app on Amazon goes down. You file a ticket. They are currently absorbing a DoS attack, but they can't tell you that due to their privacy policy with the victim. So instead they tell you they are looking into it and it appears to be some kind of network issue.
Nine hours pass. You get frustrated. You take to Twitter. Anybody else on Amazon down? you ask. You get several people to confirm that they are. You tweet that it's an Amazon issue from your company Twitter. You start Googling alternatives. You write a blog post, months later, about how incompetent Amazon must be and you're so glad that you moved your million-dollar app to Rackspace Cloud. You make the front page of Hacker News. Hundreds follow you. Amazon gains a reputation for unreliability among those that read HN. Sales start decreasing.
Or, they null the customer and none of this happens.
It seems as though you're skewing the issue here. And I think the real issue has nothing to do with whether pastie.org was a paying customer. I'd be interested to know if RM would do the same thing if there was no sponsorship arrangement and it was paying regular bills. My hypothesis is they'd throw them under that same bus -- and that's really what this comes down to. It's hard to be sympathetic with a company that gives up on its customers (paying or not) after "9 hours". Given that they had been hosted for 3 years prior, a night of DDoSing seems like a really isolated incident, and no reason to drop them permanently. Of course, we don't know if there were other DDoSes, but given that wrecked was so eager to share the piracy concerns and didn't mention any other DDoSes, I don't think there are any.