Regarding your last sentence: that would be a consumer protection agency.
There is a private non profit entity (with a "it's complicated" relationship to the government) for consumer protection in my country to which you can go for little money and ask them to help when you suspect a company is acting illegally.
They'll advise you, help you write letter, link you up with a lawyer or sue on your behalf. Sometimes they go after companies for things like "creative" TOS or to have courts clear up grey area of the law.
Recently they became one of the few entities who can start the entities who can start the local "equivalent" of a class action suit.
There is a private non profit entity (with a "it's complicated" relationship to the government) for consumer protection in my country to which you can go for little money and ask them to help when you suspect a company is acting illegally.
They'll advise you, help you write letter, link you up with a lawyer or sue on your behalf. Sometimes they go after companies for things like "creative" TOS or to have courts clear up grey area of the law.
Recently they became one of the few entities who can start the entities who can start the local "equivalent" of a class action suit.
As a whole it's working pretty great.