Here's my two cents, as I work with NLP in a tech company, mostly with Dialogflow and Rasa, in my current project, we are using Chat GPT (and previously GPT 3) to summarize articles, and I see that it can really handle FAQ questions really well. One of most common requirements was to train our bot to handle FAQ type question apart from complex conversation stories/flows,but this thing can straight up take the content from an article,summarize it neatly and send a response back.
We have had some issues and complaints with the API,( mostly with GPT 3 as the fine tuning was only open for the base model and that had some trouble with some questions). Also there is a finicky response time, despite using having paid access. Response time varies from 10 seconds to even a minute (during some downtime that occured a few days ago, and a few days even before that there was a complete outage).
We have had some issues and complaints with the API,( mostly with GPT 3 as the fine tuning was only open for the base model and that had some trouble with some questions). Also there is a finicky response time, despite using having paid access. Response time varies from 10 seconds to even a minute (during some downtime that occured a few days ago, and a few days even before that there was a complete outage).