I did, and I saw who it was from. There's absolutely no way that I would ignore an email from my cloud provider like that.
> I need to be very clear, the suspension is not due to fraudulent issue. It's due to "missing some paperwork". I've been paying using the same card for the past 4 yrs.
You're putting words in my mouth here. I never said it was due to fraud, it's due to you not filling in the paperwork they asked you to do in a timeframe, where they clearly state what will happen if you don't follow the instructions. Again, many providers will ask for extra information (your bank for example), and if you don't follow the procedure, you'll have your services suspended.
> See similar horror stories below. AWS doesn't pull this shit.
> And lastly, when something like this happens, the minimal they could do is to get my servers back asap.
I disagree - you were told what was going to happen if you didn't do it. It's not their fault you didn't read your email. The minimal _you_ can do is read the email from your cloud provider.
> And they've been dead silence over 3 days already.
In all honesty, spam has taught me to ignore any email that has a subject line like "Important information about your account". Not saying it's good, but it's deeply trained into me and automatic, like ignoring things that look like banner ads.
I did, and I saw who it was from. There's absolutely no way that I would ignore an email from my cloud provider like that.
> I need to be very clear, the suspension is not due to fraudulent issue. It's due to "missing some paperwork". I've been paying using the same card for the past 4 yrs.
You're putting words in my mouth here. I never said it was due to fraud, it's due to you not filling in the paperwork they asked you to do in a timeframe, where they clearly state what will happen if you don't follow the instructions. Again, many providers will ask for extra information (your bank for example), and if you don't follow the procedure, you'll have your services suspended.
> See similar horror stories below. AWS doesn't pull this shit.
One google search gives me https://www.reddit.com/r/aws/comments/bjdgql/authentication_... - so yes, AWS does do this.
> And lastly, when something like this happens, the minimal they could do is to get my servers back asap.
I disagree - you were told what was going to happen if you didn't do it. It's not their fault you didn't read your email. The minimal _you_ can do is read the email from your cloud provider.
> And they've been dead silence over 3 days already.
3 days being a weekend. Do you pay for Support? https://cloud.google.com/support