> Employee and customer happiness has nothing to do with CEO performance.
Nonsense. Customer happiness, employee happiness and company performance are all related.
I used to be a Google shareholder. I got a good return for a while, but eventually I got annoyed enough as a Google customer that I decided that I didn't want to hold Google stock. This was partly emotional, and partly a prediction that their stock price was going to plateau or fall given that they were alienating their users. This seems to have been the correct decision.
> A CEO's sole responsibility is to deliver value to the shareholders. It literally doesn't matter how that value is delivered, as long as it gets delivered.
It literally does matter, because shareholders are not automatons. A lot of the economy runs on confidence. Investments aren't just made on short-term economic performance.
Nonsense. Customer happiness, employee happiness and company performance are all related.
I used to be a Google shareholder. I got a good return for a while, but eventually I got annoyed enough as a Google customer that I decided that I didn't want to hold Google stock. This was partly emotional, and partly a prediction that their stock price was going to plateau or fall given that they were alienating their users. This seems to have been the correct decision.
> A CEO's sole responsibility is to deliver value to the shareholders. It literally doesn't matter how that value is delivered, as long as it gets delivered.
It literally does matter, because shareholders are not automatons. A lot of the economy runs on confidence. Investments aren't just made on short-term economic performance.