A new CEO is needed for a culture shift if nothing else.
Google has long been cavalier about their automated systems banning, withholding payments, or otherwise harming users and customers with no recourse to challenge the false positive punishments.
They've made a laughing stock of themselves with product launches and sunsets in Chat (GChat, Talk, Hangouts, Hangouts Chat, Hangouts Meet, Allo, Duo, Meet, Meet Original, Spaces, etc). They're not really any better in payments (Google Wallet, Android Pay, Google Pay, Google Pay Send, Google Wallet but new this time).
Stadia was an amazing product, but I wouldn't touch it with a 10 foot pole because looking at the killed-by-google graveyard made it obvious where it would end up. It's become a self-fulfilling prophecy.
Google needs to show that it cares about its customers/users and that it cares about its own products. The willingness to abandon both so casually has hurt its reputation in a way that makes it difficult to trust.
Google Pay is huge in India but it is/was a completely different product that started in Google India as Tez but was taken over from the Indian team and ruined.
Google claims to operate Pay in dozens of countries with millions of transactions but almost all of them are from India where Google pay is merely a client for UPI
Google has long been cavalier about their automated systems banning, withholding payments, or otherwise harming users and customers with no recourse to challenge the false positive punishments.
They've made a laughing stock of themselves with product launches and sunsets in Chat (GChat, Talk, Hangouts, Hangouts Chat, Hangouts Meet, Allo, Duo, Meet, Meet Original, Spaces, etc). They're not really any better in payments (Google Wallet, Android Pay, Google Pay, Google Pay Send, Google Wallet but new this time).
Stadia was an amazing product, but I wouldn't touch it with a 10 foot pole because looking at the killed-by-google graveyard made it obvious where it would end up. It's become a self-fulfilling prophecy.
Google needs to show that it cares about its customers/users and that it cares about its own products. The willingness to abandon both so casually has hurt its reputation in a way that makes it difficult to trust.