I don't just offer to have a call when someone says "Hey I need help"
My approach is to have them write out the issue in text, and say what they've tried.
Then I judge the urgency and if it's a barn burner I get on a call immediately. If it's a Junior blocked on something that I think they can solve I will tell them we can have a call in a half hour or something and very often they do solve it on their own.
Essentially I use the async communication methods as the gatekeeper to prioritize the incoming requests for my time, but when I do give people my time it's on a call so I can give them my full attention.
I don't just offer to have a call when someone says "Hey I need help"
My approach is to have them write out the issue in text, and say what they've tried. Then I judge the urgency and if it's a barn burner I get on a call immediately. If it's a Junior blocked on something that I think they can solve I will tell them we can have a call in a half hour or something and very often they do solve it on their own.
Essentially I use the async communication methods as the gatekeeper to prioritize the incoming requests for my time, but when I do give people my time it's on a call so I can give them my full attention.