I got to the point where I sign up to "people hate reading full stop".
It is not to blame anyone, because what people want in reality is answers and answers now - not searching through 20 pages of text, even if it is well written.
My tasks at work are not "read Anna Karenina and think about it". They are more "given X, Y and Z can you produce G and if yes, do so ASAP please".
Which takes us to the meetings and asking around which quite often is quickest way to get correct answer - even if answer is in a "well written down documentation".
Simple text search is not there yet, any advanced system for "knowledge management" fails really quickly in that regard because it takes effort to learn. It is either that setting up such knowledge management system takes too much time or getting used to it takes too much time.
This is why I cringe when I see knowledge management systems posted here on HN, usually these are cute toys but are not really solving anything unless their founders convince 90% of world population to meticulously fill in data in such system.
It is not to blame anyone, because what people want in reality is answers and answers now - not searching through 20 pages of text, even if it is well written.
My tasks at work are not "read Anna Karenina and think about it". They are more "given X, Y and Z can you produce G and if yes, do so ASAP please".
Which takes us to the meetings and asking around which quite often is quickest way to get correct answer - even if answer is in a "well written down documentation".
Simple text search is not there yet, any advanced system for "knowledge management" fails really quickly in that regard because it takes effort to learn. It is either that setting up such knowledge management system takes too much time or getting used to it takes too much time.
This is why I cringe when I see knowledge management systems posted here on HN, usually these are cute toys but are not really solving anything unless their founders convince 90% of world population to meticulously fill in data in such system.