Ahh... were you sleeping in 2021? They went down in September, November, and December. Probably some other times earlier in the year as well. I stopped keeping track at how bad their service is because of how bad AWS's service is.

My app didn't go down during any of those times.

I recall at least one of them I could not deploy new versions of my app though, which is pretty bad. I don't believe I had any downtime at all due to heroku platform outages in 2021. i believe you if you say you did though!

This particular outage definitely seems to be of a rare level of severity.

Their authentication system completely broke I think in January...for hours.

Oh right, I remember that now.

Didn't bring my deployed app down though! No user-facing outage for me.

This time my app was down for about 35 minutes.

I think apps still worked but I'm not sure. I know I couldn't create a privatelink to our AWS environment because the CLI kept failing, so we were locked out of a dev database. Not too bad.

I'm well aware of their other outages. But I don't remember another time when they were completely down like this, even down to their status page.

Well, they aren't completely down now either. Heroku Shield is up. Dashboard is up. EU is reported as up.

As an aside, I spoke with our AE in early January on where they are going in dealing with AWS unreliability. One would think they would have a good answer. They don't.

You haven't been paying attention. We're very heavy Heroku users. Their dashboard/API has gone down a few times in the past year. Overall they've been reasonably good.

It's much better than it was 5+ years ago. Back then they had almost weekly downtime.

I am paying attention. My business runs on Heroku. I never said they don't go down... they go down quite a lot (much to my dismay), but never completely down like this one. Even their status page is down, which is a first for me. Must be bad.