Agreed. In the end this is all about Netflix and not about its customers. If any of this had anything positive to offer customers it could have been spun better, but it doesn't.
I think netflix is actually in deep trouble. It's lost Starz, and could be losing other valuable rights, it's changing its business model in a way tha damages its own stickiness, and it raised its prices in a recession for reasons that make no sense to customers.
Not to mention that a lot of there growth was due to the fact that they had a fiercely loyal cust base that proselytized endlessly for them.
I remember getting an email from them years ago that said in essence, "We've upgraded our systems and are now more efficient. because of this your plan will be reduced by xyz." Better service and cheaper, i thought they had me for life...until recently.
We have four queues, DVD + streaming (for a family of four). We may ditch DVDs altogether, and switch to 2 separate streaming-only accounts. Maybe this is what Netflix is hoping will happen.
I think netflix is actually in deep trouble. It's lost Starz, and could be losing other valuable rights, it's changing its business model in a way tha damages its own stickiness, and it raised its prices in a recession for reasons that make no sense to customers.