Actually, people skills can and are learned, but a lot occurs at an early age when you are not exactly in control of your education. Dealing with other children at <5 years is kind of important.
I had a friend in college who grew up on a farm. He was an only child, and I got the feeling his parents didn't really pay him much mind beyond rules and schedule. He did not play team sports or do team activities of any kind and really didn't mix after school with his peers. You could see his lack of comprehension he exhibited behavior and said words that caused offense. He did become a high school teacher.
I too believe not everyone needs to deal with customers. I blame the company for putting someone with that personality type in a job that has customer implications. Their response is also inadequate and should have been much more inline with "all our fault".
That being said, like you, I think he should be gone or put on leave for a while. Deleting backup data is a super no-no. That's a trust violation and has nothing to do with social skills.
I had a friend in college who grew up on a farm. He was an only child, and I got the feeling his parents didn't really pay him much mind beyond rules and schedule. He did not play team sports or do team activities of any kind and really didn't mix after school with his peers. You could see his lack of comprehension he exhibited behavior and said words that caused offense. He did become a high school teacher.
I too believe not everyone needs to deal with customers. I blame the company for putting someone with that personality type in a job that has customer implications. Their response is also inadequate and should have been much more inline with "all our fault".
That being said, like you, I think he should be gone or put on leave for a while. Deleting backup data is a super no-no. That's a trust violation and has nothing to do with social skills.