This could actually be an interesting machine learning problem. Train a system t... | Hacker News

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		LiveTheDream on Aug 9, 2011 \| parent \| context \| favorite \| on: How to Level Up as a Developer This could actually be an interesting machine learning problem. Train a system to classify incoming customer emails, and automatically respond with the email template that matches the class of question, and watch your support team get more and more free time.

silentbicycle on Aug 9, 2011 | [–]

Hilary Mason has a presentation about this, "How to Replace Yourself with a Very Small Shell Script"[1]. Recommended.

[1]: http://www.hilarymason.com/blog/ignitenyc-how-to-replace-you...

pnathan on Aug 9, 2011 | [–]

I believe Fog Creek has done something like that to classify which box to drop the customer emails in.

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