I've been critical of AirBnB in the past, but I liked the tone of Chesky's post. If only they had done this on June 29, instead a month later. But: it's never too late.
I hope this is the penultimate word in this saga (EJ's would be the last word; and I'm hoping, after this, her blog would be positive and upbeat).
The lesson to be learnt is: if you're in a consumer-facing business, and a black swan event happens, don't worry about valuations, etc. but worry about the customer who's affected. Fix the root cause, and the outcome will fix itself.
I hope this is the penultimate word in this saga (EJ's would be the last word; and I'm hoping, after this, her blog would be positive and upbeat).
The lesson to be learnt is: if you're in a consumer-facing business, and a black swan event happens, don't worry about valuations, etc. but worry about the customer who's affected. Fix the root cause, and the outcome will fix itself.