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Seems like a pretty good response to the situation, especially the host insurance, 24-hour customer service, and improved guest verification.

For Brian Chesky's sake I hope the SFPD actually have a suspect in custody this time.




Great news, thanks for the link. From the article:

On 06/28/11 the SFPD through investigative leads conducted a search of a premise in Belmont, CA. Two people were detained, but released pending further investigation. The search yielded some of the items that were taken in the theft.

Later on that night through investigative leads, SFPD officers made an arrest of Faith Clifton, female, white, 19 years of age of San Francisco. Faith was booked into San Francisco County Jail that night on possession of stolen property, methamphetamine, fraud charges and outstanding warrant out of Milpitas, CA.

SFPD has been in contact with the victim and have been in contact with the website company, who has provided as much information as possible in this matter.


I like it when startups / companies learn from their mistakes and make an effort to improve things. Nothing is perfect, but striving for perfection is a good aim. I posted my own lessons learned from this affair in hopes that I'd never experience the same. Some people thought my lessons learned were lame, but it's clear that there are lessons to be learned by everyone in this, whether you are AirBnB or just a growing startup.




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