The MS mind set is often unaware of subtleties, and doesn't see a reason to place much of any value on them... I think that's why they get flack all the time, despite doing what they were asked. They then get frustrated since it seems irrational to them. Like getting a doughy croissant vs. a flaky croissant, they'd just see you got a croissant, what's the problem?

I had a MS usability researcher (actually a whole team) come on site and during my interview tell me he will be "triaging my usage" of one of their popular non-technical applications. To which I gave him a blank stare, and said "you want to know how I use it?" Sort of reminded me of Feynnman asking the NASA engineers if by "pressure induced harmonic oscillation" they meant a "whistle" during the Challenger investigation -- albeit NASA engineers are allowed to be out of touch. ;-)