And the paucity of honesty in public communications is a testament to how few CEOs (and others in a leadership role who could buck-stops-here) are that sincere, willing to take that kind of heat, or to invest in understanding the problem in the first place. It’s also often a testament to how pathologically organizationally shielded they often are; I’d bet money even 5k thumbsdowns on an issue doesn’t bubble up to the top at most orgs.