" by making things that genuinely delight its customers." - sure all these mindless, addictive apps, sites like Facebook, Instagram, binge watching on Netflix, time sink like YouTube are all genuinely delighting me, I walk away feeling great about myself.
Glossing over important aspects to either feel good about themselves or to project as do-gooders is not going unnoticed.
Glossing over important aspects to either feel good about themselves or to project as do-gooders is not going unnoticed.