I'm going to go with human process error such as the instructions weren't communicated to the right people at the bottling companies and never reached the person who would enter `NEVER 349`.
Classic case of someone communicating a thing and assuming "everyone reads my memos / should do what I say" and not recognizing the complexity of such communication or that maybe there's a proper process to follow.
Complete speculation / personal bias theory:
I'm going to go with human process error such as the instructions weren't communicated to the right people at the bottling companies and never reached the person who would enter `NEVER 349`.
Classic case of someone communicating a thing and assuming "everyone reads my memos / should do what I say" and not recognizing the complexity of such communication or that maybe there's a proper process to follow.
I run into that a lot.