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>80s/90s

>Deeply cared about the customer experience.

>Cared

And then they started installing rootkits on their customers computers.



I wonder if their change of attitude coincided with them becoming more of an American company rather than Japanese.


Change of attitude may be when they bought movie companies and around the time the Playstation came to market. This put them in the middle of the conflict of interest between media producers and media consumers.




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