Apple 2019: if your problem is not google-trivial, there's nothing you can do. Calling Apple's tech support line does not help, because they will just type your problem description into Google and read the first hit.
Really? My experience of calling Apple tech support (to troubleshoot something to do with Messages on my Mac) was that they were surprisingly well-informed, and they fixed my issue with approximately zero patronising, script-parroting, is-it-turned-on? nonsense.
Is not nonsense as most simple problems are caused by simple mistakes. Don't reflect your experience with computers and tools to the average user's experience.
Well, OK, it’s reasonable place to start, but I think most of the HN crowd will have experienced the frustration of being unable to break out of that model. Obligatory XKCD: https://www.xkcd.com/806/
Uhh it’s an extremely stupid question if they’re asking for support about a word processor bug visible on screen. Blindly defending arbitrary practices out of context is stupid. Stop doing it.
My one experience with Apple support was a complete disappointment. iOS 11 made my iPhone 6+ unusable. Their only suggestion was to try rebooting it. This was right before the battery scandal broke.
Really? My experience of calling Apple tech support (to troubleshoot something to do with Messages on my Mac) was that they were surprisingly well-informed, and they fixed my issue with approximately zero patronising, script-parroting, is-it-turned-on? nonsense.