Support seems pathologically bad. Obviously, the support people aren't well trained in all the various products and modes of failure, but they make no effort, take no ownership, and don't really escalate to engineering staff without a lot of hassle.
Had a problem with kube-api going down. I have alerting setup to detect such a thing. Opened a ticket, "I noticed outages for kube-api" gave them the specific times for the alerts, asked for an RFO and got back a response, "can you send me a screenshot of your monitoring software." Following which the support person set the case to "customer pending".
This kind of thing happens on 100% of the cases I open, usually multiple times from multiple support staff.
Had a problem with kube-api going down. I have alerting setup to detect such a thing. Opened a ticket, "I noticed outages for kube-api" gave them the specific times for the alerts, asked for an RFO and got back a response, "can you send me a screenshot of your monitoring software." Following which the support person set the case to "customer pending".
This kind of thing happens on 100% of the cases I open, usually multiple times from multiple support staff.