This is the usual excuse to justify questionable design decisions. It ignores which information customers use to make their decisions and how we have whole business sectors that do nothing else than control and shape this information. (PR, marketing and advertising)

By the same logic, if a crappy movie (by reviews) nevertheless earns a good profit on the first weekends due to an intense marketing campaign and flashy, misleading trailers, that would magically make it a good movie, because obviously "customers wanted that".