Sounds like an opportunity for someone to make consulting money. I have found their docs lacking, but never tried support. Once I muddled through and figured out what I needed, I have been very happy.
That said, I have looked for alternatives and found none.
I am most disappointed in the mediocre coverage of their RDP drivers. I need to use all the features over RDP. Some work and some don't.
Lol! Free isn't free. Your desires are a commodity up for sale. The how doesn't matter. When you discover and block one way, another is created. This happened because you use Google and Facebook.
Because when you ask a forum you're likely to spark a conversation and gain insight you may not have otherwise. Also, when others are curious in the future, when they search Google the discussion will be in the results, allowing readers in the future to get a decent understanding of the answer and some related concepts.
Except for the fact that the CA system is centralized and easily corruptable, giving everyone a false sense of security. Yes, signing your cert gives you some protection, however let's not kid ourselves that any CA could be susceptible to payoffs or gag orders. It comes down to trusting some slimy security company. We need decentralized CA systems before we can kick back and think we're actually secure.
Since there's no way to distinguish MITM and an unverified certificate, it can make people think they are secure when they are not. That's not "more secure".