Yuma.ai (YC W23) | Senior Full-Stack AI Engineer | Remote (Europe) or Hybrid (Barcelona) | Full-time Ruby + AI Agents = Yuma

Yuma is building a complete orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce. We are one of the leaders in this space and we offer one of the most advanced platforms to date, supporting over 100 paying customers. Our agents replicate human capabilities by taking actions and retrieving information from external services as needed.

Our top merchants automate over 80% of their support tickets through Yuma.

Yuma was founded by Guillaume Luccisano, a 3rd time YC founder, and now boasts a team of 18 highly dedicated, talented people driven to deliver the best value to our customers through AI.

Learn more & apply here: https://yuma.ai/work-at-yuma

Excellent product! I was a bit skeptical, but it worked on the first try on my Rails app and helped me discover a few issues!

Hey, this is bad. Do you mind sharing some of your information with me by email at guillaume@triplebyte.com so I can investigate what's happening? Is it possible you have multiple accounts with us? Thank you!

Thanks for trying to help out.

Definitely not multiple accounts. It is clear what has happened here.

This is beyond bad. It’s criminal.

So a person at the company offers to help you, and your response is to call him a criminal while he's trying to help you?

Come one now. Don't be absurd. It's very likely there's a mistake in a database somewhere that needs to be sorted out, not some "criminal" behavior.

I actually thanked him for his help.

The company’s repeated actions are indeed criminal - it is illegal to not comply to unsubscribe requests, and I’m clearly not the only one here who has experienced this.

It isn’t some one time slip up. These things are designed, implemented, and signed off on.

Edit: not to mention, my account 1) has been deleted and 2) is still receiving emails. How much more info do you need from me? Anyone who matches that criteria is also clearly having the same issue.

Regardless, it’s hopefully resolved now, and I appreciate that. All I want is to stop getting freaking Triplebyte emails.

You “thanked him for his help” at the same time as calling him a criminal.

No, it’s not generally criminal to make a mistake, and you’re assuming everything else you’ve written.

Ok, can you please quote where exactly I call him, Guillaume, a criminal?

If it wasn't clear, what I was meaning is that the behavior of ignoring unsubscribe requests is criminal. The "this" that he and I both refer to - being the event at hand.

I do apologize if that is unclear. I stand by the fact that ignoring opt-out requests in a timely manner is indeed illegal as defined by the CAN-SPAM Act [1].

> No, it’s not generally criminal to make a mistake

I disagree with your statement here, and actually, this is a perfect example where yes, it indeed can be criminal to make a mistake, if that mistake is failing to oblige by your users' opt-out requests. Even more so in the EU than in the states.

Mistake or not, I was at a point of frustration, having attempted to unsubscribe many, many times now, with and without the help of their support dept, to where I felt the need for this post as well as the language used.

And again, I'm just happy and appreciative it's resolved for myself as well as anyone else in that situation. I hope you have a good rest of your week.

[1] Overview of Act - https://www.ftc.gov/tips-advice/business-center/guidance/can...

You're confused about criminal and civil code, making a mistake in such as you claim is a civil, not criminal violation.

So don't make up stories about things you don't understand because you need to be a crybaby on the internet.

Please don't cross into name-calling. I appreciate that you were standing up for someone you felt was unfairly treated, but please make sure to stay within the site guidelines while doing so.

https://news.ycombinator.com/newsguidelines.html

You’re right on civil vs criminal, I did confuse those two. I was using the definition of criminal describing an offense against the law. Now I know, thanks for pointing that out!

I highly recommend you try out Sqreen. https://www.sqreen.io/ It's basically newrelic for security. Takes 2m to add to your web app and it works super well. It blocked an attack automatically on our service recently!

Same here, I started to use them very early on and I keep doing it now. They are great everytime search or auto completion is needed, wherever it is.

You indeed don't have it exactly right :) There are no 1 two-week project and our final interview is 2 hours, not 4.

Oh, apologies!

I do remember doing a two(or maybe one) week project, and could swear that my final interview was more than 2 hours. Maybe the process changed since I last interviewed?

Ah good catch! Can you email me your phone so we can test and fix it: guillaume@triplebyte.com

Thanks!

That list hasn't been updated since Dec 08, 2014 :)

can it be open source so someone can update it? I understand the pain of going back to old websites..

Founder here. We definitely don't and the outcome of both tracks will be treated exactly the same way. As Ammon wrote it: "Anyone who passes our take-home project assessment will get exactly the same service from us as people who do the regular interviews. We'll work hard to find several YC startups they'd be a great fit for, fast track them through the hiring processes, and handle all logistics of flights/accommodations/scheduling."

zing! you got me. I only skimmed the first paragraph. Nah sounds cool. I wish you the best of luck. Let us know if it works.

Hey, founder here. No worries then, there are plenty of YC startups outside the Bay Area :)

I meant the fact that one should move at all. You guys are locking yourself out of a huge market of potentially great developers because you don't consider remote work.

Y Combinator does seem to be generally anti-remote, at least for early stage startups:

        http://blog.samaltman.com/how-to-hire

Agree it's a shame.

We're open to remote workers. There's a little less demand (not all YC companies are hiring remote workers), but we have no problem with it.