Love this product Tejas, we'll be using it!

Thanks, Ilya! We're helping some folks on Segment's Sales teams :)

Thanks Chandan, we're hearing this loud and clear. Open to give us feedback on pricing/packaging changes we're working on? If you're willing, can you send me an email at: ilya @segment.com

Thanks for your feedback, "painful" is not what I like to hear. If you're willing, will you send me an email ilya @segment.com, would love to get details.

Hey, just wanted to let you know that we're reading/listening and this is really helpful feedback. I'd love to do a phone call, and get your feedback on a few pricing/packaging changes we're working on. If you're willing, my email is ilya @segment.com

Since you’re here, I highly agree. Segment is awesome and I’d love to pay for it but I need to track entire lifecycle for customers, including their original acquisition. That means tracking anonymous web visitors, and that immediately puts Segment into the “whoa, it’s how much?!?” category for me.

Very cool of you to be active on this Ilya! Happy to chat - I'll drop you a line.

I'm in the same boat. I love love love segment at Reforge (and I hear Segment loves Reforge, too). I've built some pretty awesome data pipelines (Personas are my favorite feature of all time) and have armed the marketing team to the teeth.

But my side project, Casting Call Club, has 150k uniques a month, most of which are not monetized. There's just simply no way I can justify paying for Segment. Many of the ideas I think about are simply lost because it would take too much time to build out myself.

We get almost 500,000 uniques a month, mostly unmonetized (though that's changing, slowly). I would LOVE to integrate an enterprise tracker but the pricing is just absurd. I mean, there's no way we can even 'try' it. We grew alot faster in organic traffic than we expected.

It's definitely meant for large enterprises, not for growing ones.

I guess, I'll throw my hat into the ring as well. Former customer here as well. Just finished pulling out all the Segment hooks from the code base for same reasons as others.

It's okay if you signed up one week ago. Email ilya @segment.com with the details and we'll get something good going!

Will do, cheers.

Been following you guys for a while, cool to see you're expanding -esp here in good auld Dublin and having enough momentum to afford such a move.

Hahah, woops we're on it!

Yep, we can get you in :) Apply at segment.com/startups and send me an email: ilya @segment.com. Thanks!

We define startups as new companies with <2 years since founding and <$5M in funding. We have soft limits, and we'd love to hear from you either way.

The form assumes you are <2yr/<$5m. So should I email you with details of our company. We are already a customer.

Hey, wanted to say that I really appreciate the feedback and we're releasing this program exactly to address it. This is Ilya, one of the co-founders of Segment.

Re: how the program works on the backend — For new startups (<2 years, <$5M raised), the Startup Program provides $25k of annual credit (and $50k credit if you're applying thru an accelerator) on the team plan which makes "Segment Free" for 99% of the thousands of startups that use Segment. You can apply for it for multiple years, and after you graduate, we'll provide graduated discounts off our standard plans (50% in year 1). This is designed to be affordable for the entire time that a startup is getting off the ground.

Re: value over time — we see companies of 2+ years of age use an average of 7 source types (web, mobile, crm, stripe, ..) and 8 destination types (google analytics, event analytics tool, data warehouse, email marketing tool, A/B testing tool, ..) accounting for 56 point to point integrations. Each source <> destination connection takes an average of 24 hours to do initial API integration and more beyond to maintain, so hours can add up. (https://segment.com/academy/choosing-stack/how-stacks-evolve...)

We're also buffering data behind the scenes with Centrifuge when partner APIs have a downtime event to get your data deliverability as high as possible :) (https://segment.com/blog/introducing-centrifuge/)

Either way — this feedback is super helpful, and if you'd like to chat more I'm ilya@ segment.com. Thanks!

> For new startups (<2 years, <$5M raised)

Basically this definition works for venture-backed startups, who will fail or get big funding in 2 years. For those of us taking a slower, lower-risk path, two years is a pretty short cutoff for "startup" status.

If the entry-level, non-startup pricing were more modest, this wouldn't be much of an issue. But reading the comments about pricing here, it seems like the non-startup pricing is very high.

One of the characteristics I appreciate and look for most about software vendors is clear reasonable pricing. Temporary discounts, negotiated rates, applications, and the like push me away from products and make it much harder to sell what I want up the management chain.

Hey, this is Ilya - i'm one of the co-founders and original author of the .NET library - I'm really sorry that happened. In the early days, I was the author of 5 of our open source libraries and also a student of the .NET platform.

Today we have a larger team working on our libraries - .NET in particular has 200+ customers (mostly on our business tier) and we're processing 21B+ API calls/mo originating from .NET. If you could send me an email at ilya@segment.com, I'd love to chat live and collect any other feedback you have from the experience. Thanks again for leaving the note.