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I did something similar for German, but in my case I used Claude to generate a full dialog, plus the English translation.

I was much more lazy, though, and set this up on Zapier.


Live chat widgets are a great tool at the beginning, as they help get in touch with more people looking at your website.

That said, especially in Saas, I think it hardly makes sense to keep it on after reaching a certain point.

I can see how it could make sense in eCommerce though.


Well, that feels like a gross oversimplification. Other countries have tax brackets not too different from Italy's (eg. Germany), and Italy is not too high in the charts of cost of labour.

Economists would argue that it's a mixture of things: high taxes, low productivity, broken justice system, slow and intricate bureaucracy that does not really work, etc.

I bet that if Italy's economy would be based on high value-added industries (like France and Germany), less people would complain about high taxes.


sorry but I don't buy that much this argument anymore. I'm Italian living in Germany, I see exactly the same kind of issues that are holding back Italy economy (minus endemic organised crime) but still Germany has a far stronger economy.

You have high taxes, slow and intricate bureaucracy (it took more than 3 months to complete the house purchase process in Germany whereas in Italy is far faster), low productivity, tax evasion, etc etc but somewhat Germany works slightly better than Italy that generates far better results in the end.


I'm also an Italian living in Germany and I know what you mean. But I wasn't referring to the myth of Germany productivity, which is debatable. The argument is not anecdotal, rather it is just based on the numbers (eg. GDP per hour worked, among others).


italian living in italy here.

you're bot not mentioning irregular work and tax evasions. that and the fact that some regions produce a net positive in terms of per-capita gdp while other produce a net negative (a significant net negative).


> high taxes, low productivity, broken justice system, slow and intricate bureaucracy that does not really work

All of those things are absolutely true. I mentioned taxes because taxation at 46% of the GDP (pre-covid) is just ridicolous.


I don’t know why you guys want to be America so bad. Nobody I personally know that has had the chance to move to the EU has ever returned. Roughly a sample size of 5, but you get the point.


Sample size of 3. Nobody who moved to America returned to Europe


Sample of one: can’t wait for my wife to be done with stuff here, so we can pack our stuff and go back in Europe. I will leave a salary that I will never even remotely approach in France.

But quality of life… oh man quality of life. Or education, I don’t want my kids to deal with education here.

But y’all are lovely.


When I sat down and did the math I realized moving from northern California to Ireland in 2013 has had a total opportunity cost of something like $1-$2 million, and that's conservative.

There are plenty of things to like about the EU but let's not kid ourselves, America is pretty nice if your goal is to be wealthy (and most people want that, even if they won't admit it).

The Americans the EU would be best for are, for the most part, the ones who can't get a visa.


Ah! The good old EU vs US discussion - always comes back!


Summary - if you're "meant" to be rich, i.e. you do what it takes, you'll probably be anywhere in the world. Is life in Europe more interesting, cultured, and sophisticated than living in nyc and vacationing in florida? probably.


Maybe? I don't know. Europe is a continent. I like my field in Ireland but it lacks a lot of what NYC would have to offer.


like what?


Tacos, hackerspaces, museums, Doro wat....


Everyone I know has returned. Sample size of ~8.


It’s also not the general consensus I find by reading peoples experiences across various platforms online. I went to school for a year in Germany and greatly enjoyed it.

Of course I expect a different opinion from the top 3% income tech bro libertarian bent of the HN user base. But I haven’t seen a compelling reason here to think life for the average American is better than it is for someone in the EU.


You're right - for the average American it's worse. But average Americans can't move to the EU, for the most part.

For high earners the EU comes with a jaw-dropping price tag. The effective tax rate on a 200k income in Finland is over 50% for instance. In the US even the _marginal_ tax rate is nowhere near that.


I never looked at the actual rate but I just did my taxes here in the US.

And I was surprised to see that on average I pay almost a net month of salary. ( I pay 10k in 2021 so far, I will get a small return )

While in France, I was paying a month of my salary as well. ( roughly 3k / year )

Listening to French media, I thought I was moving to a tax heaven while going here. Meh. I kinda pay the same thing.

Except I don’t get any benefit and half my salary needs to be stashed away to important, non négociable futur use. ( while that part is done for me in France automatically though socialized taxes )

I understand why you guy don’t like taxes thought : you really don’t get much back.


Actually, the marginal tax rate on $1M in California is over 50% (37 federal plus 13.3 state).

For 200k (euros), that's $250k or so which is 35% federal (single filer), 9.3% California for 44.3%. (Which I would argue isn't that far off).

It would probably be more useful to compare effective tax rates and what you get for them. In the US, Social Security applies to the first $147k now (so on $250k that's 3.6% effective), but you also get a small retirement income. In Finland, I assume people get services in exchange for those taxes that you might be paying for in the US (e.g., healthcare, childcare, education, and retirement income), so you can't just compare using "what are relative tax rates like?" as a question.

tl;dr: taxes and services are nuanced!


Exactly. Yes my salary in France was more than half my salary in the US.

But a very large chuck of the difference are “cotisations” a word that does not exists in English and is often inaccurately translated to “taxes”.

Those cotisations is money I will get back once old, sick, or un-employed. It can’t be spend on buying new fighter jet or fixing the roads.


That’s the same as social security and Medicare “cotisations” except we just call them taxes. There’s also unemployment but I believe it’s by state and comes out of your states income tax, if they have one.


I find the difference between cotisations and taxes meaningful.

Specially in a context where one side of the political spectrum is constantly pushing to reduce the tax burden. Cotisations can be set aside in that discussion ( because, they are not taxes, you are guaranteed to see the money back in a specific and personal way )

Another difference is that French folks rely and plan to use the equivalent of Medicaid more. Here; my understanding is that it’s a nice bonus. ( I might be wrong )


Very true - the other side to this is it's a _LOT_ harder to get to 200k+ in Europe than in California.

Anyway, I like the EU, but it still is a harder place to build wealth on the whole. Where I am you pay tax on _unrealized_ gains in ETF's (called deemed disposal), CGT is high (33%), and you get much less advantage saving for retirement than in the US.

On the other hand, if I lose my job, unemployment benefits more than cover our monthly expenses if we pare back a bit. Our overhead is low.

If it tells you anything I went back to California to start a company. Then, after someone drove a car in to my wife and the cop lied about her statement and she was lucky not to get a huge bill (it was the first few months of Obamacare before the horrific deductibles came in), AND she took her 1 week of vacation and that was it for the year, we decided to hell with that and moved back to the EU.


The maximum out of pocket expense for 2021 is $17k or so for a family, and even in CA, maximum premiums should be ~$25k per year for a family of 4, maybe closer to $30k if parents are age 55+.

At a million dollars of salary, that is not going to make a difference to anyone, especially because most of the $30k premiums will be paid by employer, so you are left spending $20k out of pocket maximum including your portion of the premiums.

I would just add $15k for a single person / $30k for a family to tax expenses to compare relative taxes for an employer person in US vs EU.


I never argued anything different, though million dollar pay is very, very rare.


I was trying to give an idea of what horrific deductible would be. Probably less than $5k per year, and out of pocket maximum less than $10k even for a family. Healthcare expenses are not material to employees of tech companies…as long as they remain employees.


Linode's great support is what is preventing us to migrate to AWS or GCP.

Funny story: 2 months ago GCP blacklisted a few of Linode's IP subnets and we were cut out from using Google APIs. I was unable to get in touch with GCP support (not event complaining on social media) as they charge for support.

I asked to Linode's support if there is something that I could do even though it was not an issue created by them and they were aware of the issue and offered me to migrate our VMs to an IP subnet that was not banned.


AWS' support is pretty awesome in my experience. Never would use anything ran by Google tho.


Yeah. I've never paid for any sort of support contract and have never once ran into an issue where (1) I couldn't reach someone and (2) that person wasn't empowered to fix my issues. And by "issues" in some cases I'm talking like "facilitate a $150k refund".

Hell, I've been testing some "beta" products in AWS on my personal account with a spend of like... a couple grand a year and been put in touch with the lead engineer on the team responsible for the product to dig into my problems.

Google, on the other hand, even paying over a million a year for AdWords I regularly ran into problems that crossed into other domains and while the AdWords support staff were relatively easy to get a hold of, even once you were over the wall they were pretty honest in saying they wouldn't be able to get support on issues crossing into other teams and just suggested trying to find workarounds.


France 28 vs Germany 68 vs Italy 11

I guess that says a lot about the tech scene in Italy


Germany has roughly the same ratio of English speakers to the above and this is an English language site. 23m vs 45m vs 17m respectively.


Does it?

May it be that HN is more or less known among tech workers in country “X” (eg: due to language, etc…)?


Sure, you can even say that both France and Germany just have larger populations than Italy. But still I would argue that being open to the international tech scene is pretty important to have a local tech scene. It's also crucial to keep up with innovation.


Would you say that consuming HN is some sort of "benchmark" that measures how open a society is to the tech scene?


or maybe Italians are more likely to be doing something else on a Friday night?


Or what they are doing at the time this poll came out.


Bonus points if you wrap the script in an Automator task in macOS so you can you run it in literally 2 clicks from Finder: https://bradt.ca/blog/how-to-make-a-pdf-look-scanned-imagema...

It is even easier now with Shortcuts in the latest macOS releases.


That is impressive. How much time do you think you spent on non-coding activities? I imagine that running a torrent tracker probably took a good chunk of your time.


Really? Practically zero. We would just promote users to be staff and let them get on with it. When we had enough complaints against a staff member (they would all become Hitler eventually), then we would fire them and upgrade another member.


I too prefer Apple Maps, but just for driving. Google Maps has way better coverage of public transportation in cities.

For instance Apple Maps doesn't have U-Bahn support in Munich, which makes it unusable for most people.


Thank you! As a non-native English speaker this is actually pretty useful.

Of course I don't think this should be used as a copy/paste solution but more for finding inspiration on how to politely reply to customers when hard questions arise (eg. request for discounting)


Appreciate the explanation. We actually noticed a huge improvement since last summer with charges made with Stripe. Still, we lost a few thousands €€ in these years because of customers' banks rejecting our transactions. I hope that one day this problem will be gone.


We share that desire, and are iterating on this a thousandth of a basis point at a time, because at the scale of the internet it really matters. (Anyone want to work on this? Super fun stuff. https://stripe.com/jobs/listing/backend-api-engineer-acquiri... You get to e.g. build systems which blackbox reverse engineer the behavior of financial institutions worldwide, in some cases getting to explain the behavior of their systems to them directly because the people who built them retired years ago.)


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